We need public restrooms in Metro stations and in other high-volume areas. The New York subway has them, why not have them here? In some parts of town, you need to be pregnant or really sick to get the station manager to let you use the bathroom.
First of all, some station managers are too complacent or downright lazy. They are frequently either on their phones or the computer — or asleep.
Also, a lot of the station managers act like you’re bothering them. That’s a customer service issue. Hopefully Metro will hold mandatory classes for all managers so they know how to fulfill their job description.
Millions of commuters use Metro everyday. It really doesn’t cost anything to be nice. I think Metro station managers should treat people the way they would like to be treated.
Thank you and God bless.
